HR Manager

Caring Hearts is a privately run care company providing a wide range of housing, care and support services for adults and older people in their own homes. The service provides high-quality support to adults within their own homes, working under a value-based approach: Right values, Right people to ensure that care and support is provided on outcome focused care plans. Ensuring service users feel enabled to live their lives and achieve the wishes and aspirations which are important to them, where possible, and feel in control of the decisions around their care

Scope of Job

This is an exciting new role within the organisation, where you will play a crucial role within the business and contribute towards the next stages of transformation and growth by delivering HR and people culture strategies. You will lead the HR department acting as a key point of contact for employees and management by providing a comprehensive HR generalist resource. You will be responsible for innovative policy development and strategic solutions that support Caring Hearts to be at the forefront of HR best practices, pending legislative changes and compliance with all statutory requirements. The management style is open and friendly which provides full autonomy and in turn gives you a voice within the business. You will make significant contribution to our service delivery which includes involvement in a wide range of strategic projects as well as managing operational activity. You will be the ‘Peoples Champion’ ensuring the organisation is running smoothly by overseeing all the HR functions and creating and enforcing HR policies and programs, whilst embedding the organisation’s vision, values and purpose. This will involve the implementation of a strategic people agenda which supports every aspect of the employee life cycle. You will be given all the required resources, support and flexibility to perform the role to an effective standard. 

Your main responsibilities will be to ensure we follow the Code of Practice for Social Service Employers this includes but is not limited to:

• Ensuring employees are suitable to be social service workers and they understand their roles and responsibilities
• Ensuring the culture and systems in place foster our employees to meet their Code of Practice requirements
• Ensure appropriate and sufficient learning and development opportunities are available to enable employees to strengthen and develop their skills and knowledge
• Ensure written policies and procedures are in place to protect our employees and people who use our services 
• Publicise and promote the Code of Practice for employees and people who use our services while ensuring cooperation with any proceeding with legislative/registration bodies are followed

Essential Job Functions

The postholder will uphold the highest ethical standards, observe confidentiality, exercise discretion, and maintain the ethos of the company. Ensuring Caring Hearts remains at the forefront of community care services in the area, taking responsibility for the quality and effectiveness of outgoing communications and marketing material. You will be a representative of the company as required by attending meetings, conferences, and networking opportunities to promote and raise awareness of services delivered and opportunities available at Caring Hearts Limited. You will oversee the recruitment process, planning and implementation of training programs for staff and ensuring that employees follow best practices and company policies. You will be knowledgeable on offering guidance on employee recruitment and retention, evaluating employee performance and maintaining employee relations. You will support managers with performance/sickness management and employee engagement. Helping to achieve and maintain an aligned and enthusiastic team culture where people can excel and have pride in their accomplishments. You will be expected to provide HR data analytics and reports.

Key accountabilities:

• Recruitment and Selection 
• Employee Relations 
• Management Responsibility
• Staff Training & Development
• HR Policy & Procedures

Skills, Abilities and Attributes

We are looking for someone who is enthusiastic, creative and take charge in developing our HR department with a modern approach towards HR and people culture. Someone who is proactive and has an entrepreneurial spirit to spot opportunities for improvement. Ensuring we implement in practises that support our employees to develop themselves further but also create a healthy work-life balance. So, if your passion is to give advice and ensure the HR department is nurturing a healthy work environment, then this role might be your ideal job. 

Education 

• Bachelor's degree, Ordinary degree or Higher national diploma in Human Resources or Business Management or a related subject area i.e. Business, or Administration are preferred but all degrees will be considered as per skill evaluation to meet the requirements of the job
• CIPD qualifications in HR minimum of level 5 qualified or (equivalent)
• Relevant Recruitment and HR work experience and on the job training will also be considered

Experience

• 3 to 5 years of experiences in a HR generalist role and employment law such as a HR Manager/Officer/Administrator/Specialist 
• An awareness and knowledge of the national policy agenda relating to community care and the regulation of care services. 
• You will be an experienced HR professional, with a strategic focus, ability to manage projects and multiple HR deliverables, have a strong collaborative approach and be insights driven
• You will have knowledge of employment law with the ability to interpret legislation and experience of providing HR advice, with experience in writing, developing and implementing policies and procedures across various HR disciplines and possess advanced data analytics and digital skills that you will use to drive forward a range of service improvements and the continued delivery of the organisations Workforce Strategy.
• Knowledge of HRIS systems and databases
• Good experience using HR databases and Microsoft office packages (Excel essential)
• Knowledge / experience of international recruitment and law in the UK is desirable

Additional skills, abilities and attributes

Essential

• Leadership and Management Skills: Strong leadership skills to guide an HR team and support and motivate staff
• Strong strategic skills and the ability to act as a visionary for the organisation
• Strong leadership qualities to lead an HR team and fulfil an executive function
• Delivery focused with the ability to manage changing prioritise and organise workload within agreed deadlines
• Solid ethics, morals and sound judgement
• Good personal presentation and high level of professionalism
• Good business and financial skills, including financial planning, budgeting and financial reporting
• Energetic, enthusiastic, and highly motivated 
• A creative thinker with a positive attitude who is responsive to change.

Communication skills: Participate in the maintenance of the company’s management information systems

• Excellent communicator, with an open communication style and able to communicate at all levels in an organisation including the ability to listen and effectively verbalise ideas 
• Ability to operate with professionalism and discretion and handle confidential or sensitive information with care
• Approachable and able to navigate difficult employee conversations
• Great presentation skills both formally and informally. 
• Good business acumen and an entrepreneurial mindset. 
• Strong written skills with proven ability to draft policies, procedures and reports

Problem-solving skills : Systematically solve day-to-day problematical issues which arise

• Adaptable and flexible with a pro-active can-do approach towards work and tasks and a decisive can-do attitude
• Ability to resolve conflict situations and heavy workloads
• High level of attention to detail
• Analytical and problem -solving skills with stacks of initiative and decisive personality

Your Application

Please ensure your profile is completed as fully as possible to increase your chances of being interviewed. All mandatory questions in the application form must be answered in order to submit your application. When there is no answer applicable or unable to answer please fill in 'N/A' in the answer box to allow you to submit your application.

References

You must provide references from your two most recent employers. If you are unable to obtain two professional references,  e.g. in the case of an applicant  who has been raising children for ten years, please provide one employer and one character or two character references.  All references will be contacted, therefore please inform the referees of the fact that you have used their name. If you are unable to provide the required references, please discuss the matter with us.

Safeguarding

Ex-Offenders Declaration

Please note this section will only be seen by those involved in the recruitment process and will be treated with the strictest of confidence.

Rehabilitation of Offenders Act 1974

Caring Hearts Scotland aims to promote equality of opportunity and is committed to treating all applicants fairly regardless of ethnicity, disability, age, gender or gender reassignment, religion or belief, sexual orientation, pregnancy or maternity and marriage or civil partnership. Caring Hearts Scotland undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared.

Answering 'yes' to the question when prompted in the application form will  not necessarily prevent your employment. This will depend on the relevance of the information you provide in respect of the nature of the position and the particular circumstances.

Privacy

Caring Hearts Scotland will only collect data for specified, explicit and legitimate use in relation to the recruitment process. By signing this application form, you consent to Caring Hearts Scotland holding the information contained within this application form. If successfully shortlisted, data will also include shortlisting scoring and interview records. We would like to keep this data until the vacancy is filled. (We cannot estimate the exact time period, but we will consider this period over when a candidate accepts our job offer for the position for which we are considering you). When that period is over, we will either delete your data or inform you that we would like to keep it in our database for future roles. We have privacy policies that you can request for further information. Please be assured that your data will be securely stored and only used for the purposes of recruiting for this vacant post. You have a right for your data to be forgotten, to rectify or access data, to restrict processing, to withdraw consent and to be kept informed about the processing of your data. If you would like to discuss this further or withdraw your consent at any time, please contact us at info@caringheartsltd.co.uk